support / awaremate

Awaremate support.

Find answers to common questions, or send our support team a message.

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faq

Common questions.

What do I get with AwarePlus+?

We get it, ads are annoying, and with AwarePlus+ you get an ad-free experience. You also get notifications for events near your device and your set home location, such as community posts, power outages and more. You can set the radius of your notifications for your device and home, and customise which notifications you receive.

How do I change my Awaremate email or password?

For ease of use and the best experience, we only use Google and Apple authentication for sign-in. If you would like to change your account email or password, you will need to do this through Google or Apple.

What devices are compatible with Awaremate?

Awaremate is compatible with iPhone and iPad running iOS 15.0 or later, and Android devices running Android 7.0 or later. A stable internet connection is also required for full functionality.

How do I manage my Awaremate notification settings?

You can manage your notification preferences within the Awaremate app. Go to Settings, then Notifications, where you can customise which alerts you receive and how they are delivered.

Is my data private in Awaremate?

We take your privacy seriously. Awaremate uses encryption to protect your data, and we never share your personal information with third parties without your consent. You can review our Privacy Policy for more details.

How do I delete my Awaremate account?

To delete your account, contact our support team using the form below. Please note that accounts that are restricted or suspended cannot be deleted.

Why do I need to enable location services?

Awaremate is a location-based app. To provide you with the best experience, we need to access your location.

contact support

Need more help?

If you could not find an answer above, send us the details and we will take a look.

Suspended accounts cannot be restored by our support team. Please do not contact us about a suspended account, as we will be unable to assist.